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Why is my investigational device delayed?
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From the first set of units we shipped on March 31st, we identified that some of the readings were not working as expected. Since that moment, the Scanadu team has been working non-stop to determine why the initial batch did not meet our internal design control standards. You can find more information on our blog. |
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When will I receive my Scanadu Scout™?
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We are working as quickly as possible to get the Scanadu Scout™ updated and shipped out. We estimate 8 to 12 weeks, but this depends on various factors. You can find more information on our blog. |
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What were the specific issues with the initial batch of Scanadu Scout™s investigational devices?
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We identified that some of the readings were not working as expected from the first batch of newly manufactured investigational devices. We have decided to halt further shipment until we can resolve the issues. Please find more information on our blog. |
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How many Scanadu Scout™s were shipped out?
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We manufactured our first batch of units and delivered a handful to early backers on March 31, 2014. |
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What do I do if I’ve already received my investigational device?
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Those who have already received their investigational device will receive a replacement as soon as we start shipping the updated units. You can find more information on our blog in the meantime. |
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Did I complete the informed consent process successfully?
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The Tiatros platform we partnered with was experiencing technical issues during the weekend of March 29th, due to an influx of backers trying to log in at the same time. Since discovering the issue, they have increased capacity. Please try logging in again, and on your dashboard you will see, on the left hand side, if you have any open tasks for the informed consent. |
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Regarding the Informed Consent documents, I have received emails notifying me of new forms. What do I do next?
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There are only two forms to complete (Informed Consent and Baseline Survey), so if you have done them both – you’re all set. The Tiatros web application, which administers the signed consent forms and the surveys, will send out automated notifications when you have successfully logged into the system, and for the two forms that you need to complete. |
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I am having trouble creating a password for my login on Tiatros – can you help me?
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The passwords requirements are complex due to HIPAA compliance for the platform. If you are having login issues, try requesting a new password to login or contact support@tiatros.com. |
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